Privacy Policy

1. Introduction

The Passengers Band ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at thepassengers.co.uk (the "Site") or engage with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

3. Information We Collect

3.1 Information You Provide

• • Contact form submissions (name, email, phone, event details)
• • Email inquiries and correspondence
• • Phone call information for booking inquiries
• • Event requirements and preferences

3.2 Information Automatically Collected

• • IP address and location data
• • Browser type and version
• • Device information (mobile/desktop)
• • Pages visited and time spent on site
• • Referring website information
• • User interaction patterns (clicks, scrolls)

3.3 Cookies and Tracking

We use cookies and similar technologies to improve your experience. See Section 6 for detailed cookie information.

4. How We Use Your Information

4.1 Legitimate Business Purposes

• • Responding to booking inquiries and providing quotes
• • Communicating about events and performances
• • Managing event logistics and requirements
• • Providing customer service and support
• • Processing payments and contracts

4.2 Website Improvement

• • Analyzing site performance and user behavior
• • Improving user experience and navigation
• • Optimizing content and functionality
• • Identifying technical issues and bugs

4.3 Marketing (With Consent)

• • Sending information about our services
• • Sharing updates about availability and pricing
• • Promotional materials about performances

5. Legal Basis for Processing

6. Cookies and Tracking Technologies

6.1 Essential Cookies

Required for website functionality and security. These cannot be disabled.

• • Session management and security
• • Contact form functionality
• • Cookie preference storage

6.2 Analytics Cookies (Consent Required)

Used to understand how visitors interact with our website.

• • Google Analytics 4: Site traffic and user behavior analysis
• • Microsoft Clarity: User session recordings and heatmaps

6.3 Marketing Cookies (Consent Required)

Used for advertising and social media integration (when implemented).

6.4 Managing Cookies

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.

7. Data Sharing and Third Parties

7.1 Third-Party Services

7.2 We Do Not Sell Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

8. Data Retention

• • Booking inquiries: 3 years for business records
• • Analytics data: 26 months (Google Analytics default)
• • Cookie preferences: 12 months
• • Email correspondence: 3 years or until deletion requested

9. Your Rights Under UK GDPR

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• • SSL encryption for data transmission
• • Secure hosting with Firebase/Google Cloud
• • Regular security updates and monitoring
• • Limited access to personal data
• • Staff training on data protection

11. International Data Transfers

Some of our third-party services may process data outside the UK/EEA:

• • Google services are covered by adequacy decisions
• • Microsoft services comply with EU-US Privacy Framework
• • All transfers include appropriate safeguards

12. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• • Updating the "Last Updated" date
• • Posting a notice on our website
• • Sending an email notification for material changes

14. Complaints and Supervisory Authority

If you have concerns about how we handle your data, you can:

• • Contact us directly at info@thepassengersband.com
• • Lodge a complaint with the UK Information Commissioner's Office (ICO)

15. Contact Information